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Shipping Policy

FOR QUESTIONS REGARDING DELIVERY DATES, PLEASE CALL US AT (800)ITS-KARL

Due to shipping and packaging requirements, the minimum order amount is $30.00

Email addresses are shared with UPS as a convenience to allow the customer to track their shipments. Agreeing to our shipping policy also means that you agree to share your email address with UPS to obtain tracking information and updates.

Shipping Options: Customers shipping packages to the following states will have the option of selecting next day, second day or ground delivery:

ME, NH, VT, NY, NJ, PA, CT, RI, DE, MD, MA, MI, OH, KY, WV, TN, VA, NC, SC, IN
NEXT DAY OR SECOND DAY DELIVERY ARE THE ONLY OPTIONS AVAILABLE TO RECIPIENTS IN ANY STATE NOT LISTED ABOVE.

For anyone selecting Next Day Air; It is not a required or necessary shipping method. In the instance that a customer selects Next Day Air, when able we will normally send 2nd Day Air and refund the difference to that customer in order to save shipping costs.

Shipping Limitations: We do not offer an international shipping option. We cannot guarantee our product’s condition when shipped internationally so we do not ship outside the continental United States. For this reason, we also do not ship to Hawaii or Puerto Rico.

Multiple Shipping Addresses:Each shipping address is treated as a separate order. If you wish to have your order shipped to multiple addresses, please place each order separately.

Availability:Please understand, due to a tremendous demand we may occasionally be out of a particular product.  If this is the case, we will deduct the cost of the item from your bill or we may substitute it for a similar product. Due to cost of shipping, we do not send back ordered products after original order has been shipped. Please feel free to place another order at your convenience when the item has come back into stock.

In the event a customer supplies an incorrect address, an extra charge will be applied to their credit card due to a UPS charge for correcting the address.

Unexpected weather conditions, or other “Acts of God” can account for unanticipated delays, lost or mishandled packages.

In the event of any delayed delivery, ONLY the perishable items of your order will be replaced; however, the customer will be responsible for the shipping charges on the replacement order – unless the customer selected the insurance option at the time the original order was placed.

In the event of a lost package, ALL items on your order will be replaced; however, the customer will be responsible for the shipping charges on the replacement order – unless the customer selected the insurance option at the time the original order was placed.

All perishable items are shipped frozen.

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